Want to know more about thespa? Look no further...

If you would like to know more about thespa, our facilities and our fantastic range of treatments then please take a look at our frequently asked questions below. If you have a question that we havent answered below then please dont hesitate to contact us - we'd love to hear from you!

Our beautiful Botttega Garden is now open when the weather is nice. All food ordered will be brought down from restaurant to the garden (just ask our Bardolino team)  so why not sit back and relax in style. Spa guests can purchase drinks from bar and take them to outdoor area in a plastic container.

Looking for some Beauty Hints & Tips?

 

 

Bottega Garden

 

What do I need to bring?

If you are on a spa day or using the wet facilities, you will need to bring your swimming costume, slippers and a spare towel as only one is provided due to high demand. A robe is provided for packages. You may also like to bring some extra money to spend on products, drinks or snacks. Also, please bring any confirmation/itinerary letters and vouchers. If you are having a pedicure you will need to bring flip flops to go home in.

Fitness Classes

Spa day guests can book classes on the day if there are spaces available.

I'm pregnant - can I still have treatments?

After the 1st trimester (3months +) we can treat pregnant women, most of the treatments can be adapted to suit your needs.

The most popular treatments for pregnant ladies are:

Do I need to Talk in my Treatment?

The answer is - it's entirely up to you!  Some clients like to switch off completely, others find it relaxing to talk. We will pick up the cue from you.

What is the Lunch included in the package?

There is a Light Lunch included in some packages, thespa will provide you with a Light Menu list to choose from on your Spa Day or why not click on the menu below? The food will be served in Bardolino Pizzeria, Bellini & Espresso Bar, Drinks can also be purchased for a small extra fee. 

View Pre Order Menu for Bardolino Pizzeria, Bellini & Espresso Bar

I want to book a Facial but don't know which one to choose...

Our therapists are trained to analyze your skin and prescribe the best treatment for you. The most popular treatment is the Prescriptive Facial which is tailor-made for your skin type and your therapist can upgrade you to the most suitable option on the day.

What is your Cancellation Policy?


Spa days
 and group bookings

A 50% deposit will be required when making the booking for spa days and group packages and full payment will be required 5 days before the actual spa day or group package. A valid credit / debit card number will be required at the time of booking to guarantee the reservation until full payment has been taken.

Please allow 72 hours for cancellation or rescheduling to avoid a fee of 100% of your service. Where spa days and group packages are booked within the 72 hours cancellation period, we assume there will be no cancellation and you are expected to be able to attend on the date that you have reserved.

Failure to arrive for your spa day or group package will result in a 100% charge. If a gift voucher has been used to secure the booking, please note that we will adjust the value of the voucher to show the cancellation/no show charges.


Spa treatments

A deposit may be required on treatments over the value of £30. A valid credit / debit card number will be required at the time of booking to guarantee the remaining amount of the reservation until full payment has been taken on the day of treatment.

Please allow 72 hours’ notice for cancellation or rescheduling of treatments to avoid a fee of 100% of your service. Where treatments are booked within the 72 hours cancellation period, we assume there will be no cancellation and you are expected to be able to attend on the date that you have reserved.

Failure to arrive will result in a 100% charge. If a gift voucher has been used to secure the booking, please note that we will adjust the value of the voucher to show the cancellation/no show charges.

Swimming Pool Timetable

Take a look at our Swimming Pool timetable so you are aware of what time aqua aerobics classes are taking place and children’s swimming times.

CLICK TO VIEW THE SWIMMING POOL TIMETABLE

Have more questions to ask? Enquire here.


Indoor footwear is required in the facilities, if required on arrival you can purchase flip flops at a charge of £3.50.

FIND US

the club and spa.
Frost Hill
Congresbury
Bristol
BS49 5AD

T: 01934 83 43 43 (Option 4)

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