Your questions answered...

What will happen when I join theclub?

We will give you your key which will allow you access to the club as well as operating the gym equipment, your key will also contain a record of your fitness progress.

On your first visit you will need to go to the reception where they will take your photograph and will also activate your key.

When I have joined when can I start using the club?

If you want to start your membership straight away then your membership will be activated immediately allowing you to use the indoor pool, steam room, sauna, spa and classes.

If you would like to use the gym you will need to have a gym induction this can usually be booked in for you 24-48 hours after joining, in some cases there maybe availability on the day of joining.

Why do I need to have a Gym Induction?

All new members need an induction to comply with Health and Safety regulations and also to show them how to work the gym equipment

What will I get included within my induction?

  • Full induction of the gym equipment
  • Tailor made programme
  • Goal Setting Consultation

How long will my Gym Induction take?

45 minutes – 60 minutes

Do I still need an induction if I have used gym equipment before?

Yes, all new members must have an induction however the induction time can be reduced for you down to 15-20 minutes.

Do you offer Personal Training?

Yes, we currently have 7 Personal Trainers and they specialise in the following areas:

  • Nutrition
  • Weight Management
  • Injury Rehabilitation
  • Core Stability
  • Sports Massage

Meet our team of highly skilled professional Very Personal Trainers.

What areas of expertise will the staff have that work at the club?

All of our staff are trained to the highest standard and provide an unparallel level of customer service. Theclub prides itself on our staff going out of there way to provide every member with an enjoyable experience every time they visit the club.

Qualifications of staff

  • Health and Safety
  • First Aid at Work Qualification
  • Fire
  • Pool Plant
  • Royal Life Saving Pool Lifeguard Certificate
  • Sports Massage Therapy
  • Nutrition

What Classes do we offer at the club?

The club has 4 studios;

  • Spin Studio
  • High-Impact
  • Mind & Body
  • thezone

View our Studio Classes
What type of Changing Room Facilities do you have?

  • Separate shower cubicles each with complimentary shampoo and conditioner
  • Complimentary hand, nail and body lotions
  • Private cubicle and open changing area
  • Family changing rooms: (with shower, lockers, baby changing facility, play pen, toilet, wash basin, complimentary shampoo and conditioner).
  • Large wooden lockers with hanger, shoe space – operated by a key so no money is required.
  • Powerful Hairdryers
  • Spare plug sockets available to bring your own straighteners and hairdryers

What is the length of the indoor swimming pool?

The dimensions of the pool are 20x9 metres, the pool is 4ft deep and has 2 laned areas for adult only and lane swimming.  The rest of the area of the pool is used for children and leisurely swimming. There is also a jet pool located at the end of the pool.
Do you have any relaxation areas at the club?

Yes, we have:

  • 3x Saunas
  • 2x Steam Rooms
  • Spa Pool
  • Jet Pool

The Saunas and Steam Rooms have mood lighting in – the steam room releases Eucalyptus Oils on the poolside and lemon oils are released for the steam room in the ladies changing room area. – This is the ideal area for relaxing and reviving your body and soul!

If you fancy some extra pampering why not book yourself in for a beauty treatment in our luxury spa or a hair treatment in our Salon.
What are the opening hours of the club?

  • Monday – 6.30am-10pm
  • Tuesday– 6.30am-10pm
  • Wednesday– 6.30am-10pm
  • Thursday– 6.30am-10pm
  • Friday– 6.30am-10pm
  • Saturday – 8am-9pm
  • Sunday– 8am-9pm 

Can I bring children into the club?

Yes, but they must be accompanied by a member
Price: £10 for a day pass
The access times for children are:
Monday – Friday – 11am - 7pm
Saturday – 10am - 7pm
Sunday and Bank Holidays – 8am - 7pm
Can I bring Adults into the club if they are not a member?

Yes, but they must be accompanied by a member
Price: £20 for a day pass


If you have any questions please complete the enquiry form below and our Membership Team will be in contact with you shortly. 


the club and spa.
Frost Hill
BS49 5AD

T: 01934 834 343
(option 4)